Refund policy

RETURN & REFUND POLICY

Effective Date: 21/04/2026

This Return & Refund Policy forms part of our Terms of Service and applies to all purchases made from The Barbell Bag.

By placing an order, you acknowledge and agree to this policy.

Product Use & Capacity Disclosure

The Barbell Bag sells premium duffle bags designed with integrated compartment dividers to organise gym and powerlifting equipment.

Each product is manufactured to specific size, weight, and storage capacity limits, clearly outlined on the product page at the time of purchase.

The bag is designed to accommodate standard gym and powerlifting equipment within these limits only.

We do not guarantee compatibility with all equipment types, brands, or sizes.

14-Day Limited Return Window

We offer a 14-day limited return window starting from the date your order is marked as delivered by the shipping carrier.

  • Requests submitted after 14 days will not be accepted
  • Carrier delivery confirmation constitutes proof of delivery

Eligibility for Returns (Approved Cases Only)

Returns are only accepted if:

  • The item arrived damaged
  • The item is defective
  • You received the wrong item

To qualify:

  • Item must be unused and in original condition
  • All packaging, inserts, and accessories must be included
  • Proof of purchase is required
  • Clear photo/video evidence must be provided

We reserve the right to request additional verification.

Non-Returnable Situations

Returns or refunds will not be approved for:

  • Change of mind
  • Incorrect item selection
  • Equipment not fitting inside the bag
  • Items exceeding listed capacity or dimensions
  • Failure to review product specifications
  • Finding the product cheaper elsewhere
  • Minor cosmetic packaging damage
  • Shipping delays outside our control
  • Refusal to accept delivery
  • Incorrect shipping details entered at checkout

If an order is returned due to customer error, reshipping fees will apply.

Capacity & Sizing Acknowledgment (IMPORTANT)

All product pages clearly display:

  • Internal dimensions
  • Compartment sizing
  • Storage capacity guidelines

By placing an order, you confirm that:

  • You have reviewed all sizing and capacity information
  • You understand the bag is designed for equipment within those limits
  • You accept responsibility for ensuring your equipment fits

Returns based on items not fitting inside the bag will not be accepted where the product matches the published specifications.

If unsure, customers must contact us before purchasing.

Australian Consumer Law Notice

Nothing in this policy excludes your rights under Australian Consumer Law.

You are entitled to a replacement or refund if the product:

  • Is faulty
  • Is not as described
  • Does not perform as reasonably expected

Return Authorization Required

All returns must be approved in writing before being sent.

To request authorization, email:
thebarbellbag@gmail.com

Include:

  • Order number
  • Description of issue
  • Clear photo/video evidence

Returns sent without approval will not be accepted.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the issue is due to our error.

All returns must include:

  • Valid tracking
  • Signature confirmation for high-value orders

We are not responsible for lost returns without tracking.

Inspection & Refund Processing

Refunds are issued only after the returned item has been received and inspected.

If approved:

  • Refund applies to product cost only
  • Original shipping fees are non-refundable (unless required by law)

Refunds may be denied or reduced if:

  • Item shows signs of use
  • Item is damaged due to misuse
  • Packaging or components are missing

Please allow up to 10 business days for refunds to appear.

Exchanges

We replace items only if defective or damaged upon arrival.

Order Cancellations

Orders may only be cancelled prior to processing.

Once shipped, cancellation is not possible.

Delivery & “Item Not Received” Claims

Orders marked as delivered by the carrier are considered fulfilled.

If tracking shows delivered but not received:

  • You must contact the carrier directly
  • We may provide shipment documentation

We are not responsible for stolen packages after confirmed delivery.

Item Not As Described Claims

Claims will be formally disputed where:

  • The product matches images, description, and specifications
  • The product performs within stated capacity limits
  • All sizing and usage details were clearly provided

All product pages and order confirmations may be used as evidence in disputes.

Fraud, Abuse & Chargebacks

We reserve the right to refuse service, returns, or refunds in cases of:

  • Suspected fraud
  • Policy abuse
  • Serial refund behaviour
  • Chargebacks filed without prior contact

We may submit:

  • Proof of delivery
  • Tracking confirmation
  • Customer communications
  • Product page at time of purchase
  • IP and checkout verification
  • Policy acceptance

Contact

The Barbell Bag Support
Email: thebarbellbag@gmail.com
Response Time: 24–48 business hours