Contact information

CONTACT INFORMATION

📞 Primary Contact Method

For all customer service inquiries, the only official method of communication is via email.

We do not provide support via phone, social media, or any other platform.

✏️ Information to Include

To help us assist you as efficiently as possible, please include the following in your message:

  • Full name used on the order
  • Order number (if applicable)
  • A detailed explanation of your question or concern
  • Clear photos or videos (required for product-related issues)

Incomplete requests may result in delayed response times.

⏱️ Response Time

Our standard response time is 24–48 business hours.

During high-volume periods, response times may be slightly extended.

🔒 Privacy & Security

Your personal information will only be used to provide customer support and resolve your inquiry.

We do not sell, share, or use your information for marketing purposes without your consent.

All communications are stored securely and handled in accordance with our Privacy Policy.